Pagana & Pagana-DeFazio Family Medicine
Jessica B. Pagana-DeFazio, DO, FAAFP
Kyle McManigle, PA-C

Office Policies

The majority of our office hours are conducted on an appointment basis to avoid unnecessary waiting. Our door is always open, and walk-ins will be seen on the same day in the case of an acute illness. We do ask that walk-ins call first to ensure that your doctor is not busy with an emergency. Emergencies and appointments will be seen before walk-ins. If you are unable to keep an appointment, please notify our office 24 hours in advance.


The concept of Family Medicine includes total care for the entire family. Should we determine that a specialist is needed or if a specialist is requested by a patient, we will assist you with this arrangement.


Your medical records stay in our office and are not released to anyone or any agency unless you specify in writing this may be done. This policy includes transferring your records to other physicians.


If we are to be responsible for your family’s medical care, we must be aware of all your medical problems.


You have the right to choose your physician. If at any time you are dissatisfied with our performance, please notify us immediately.


Our doctor’s personal cell phone numbers are available for urgent matters. An example of an urgent matter is a drug reaction from a medication prescribed by our practice. If you have an emergency such as chest pain, severe abdominal pain, laceration, or possible bone fracture, please go directly to your nearest emergency room or call 911. Please call our office the following business day to inform us of your medical progress and for your insurance purposes. Please do not use your doctor’s personal cell phone number for refilling prescriptions, discussing chronic problems, or scheduling appointments.